Extended Warranty Information
Thank you for your purchase,
SMP ELECTRONICS specialise in the design and manufacturing of SAMALITE professional rechargeable lighting products and are carefully manufactured to the highest standards to ensure the reliability and durability our customers require. This is why we offer a 3-year warranty extendable to 5 years that covers all defects in manufacturing on all SAMALITE products.
From 1st October 2023, all SAMALITE products now have a 3-year standard warranty on all manufacturing defects and 1-year warranty on all rechargeable batteries from the date of purchase.
EXTENDED TO 5 YEAR WARRANTY
From 1st October 2023, customers also have the option to extend the warranty of the product to 5 years on all manufacturing defects and a 2-year warranty on all rechargeable batteries from the date of purchase. Registration of the product must be made within 6 weeks of purchase by filling in and submitting our Extended Warranty Registration Form.
You will then receive a copy of your form as a proof of your Extended to 5 year Warranty. The Extended Warranty is FREE of charge.
CONDITIONS OF WARRANTY
- The product must be within the warranty period and meets the warranty criteria
- You have proof of purchase after 1st October 2023
- The products Anti Tamper Warranty Seal has not been broken or removed
- You are the original owner of the product
- For the 5 Year Extended warranty, you must have registered the product with SMP ELECTRONICS within 6 weeks of purchase.
- WHAT IS COVERED
- All manufacturing defects & faults
- All rechargeable batteries up to 2 years
- Accessories & Chargers up to 2 years
- WHAT IS NOT COVERED
- General wear and tear
- Damage caused by improper or unreasonable use
- Damage through lack of maintenance
- Colouring or disfiguring the product in any way
- Alterations and Modifications to the product
- The delivery cost of postage/shipping to SMP ELECTRONICS for repair or replacement
HOW TO CLAIM WARRANTY
If your product meets the warranty criteria above, please contact us a.s.a.p. on 01276 855166 for advice on sending your item directly to SMP ELECTRONICS.
To claim extended warranty, please fill out and submit the Extended Warranty Registration Form.
SMP ELECTRONICS aim to turnaround all warranty claims within 7-10 working days from receipt of item…
MAINTENANCE AND REPAIR SERVICE
If your product does not meet with any of our warranty criteria’s, we do offer a full maintenance and repair service for suitable products. To request this, please call us on 01276 855166
Our technician will be in touch to discuss possible solutions to try over the phone, but would require the product and charger present during a phone call. Failing this, the complete lighting unit with charger must all be returned to us for evaluation. Inspections are free of charge, however if the estimate is not accepted or the item is beyond economical repair, the customer has a choice of paying the delivery cost for the returned damaged item or our company can dispose of it.
Please note: All goods purchased prior to 1st October 2023 have a 1 year warranty
Our new policy is offered in addition to your legal rights.